 |
Categories |
 |
|
|
Specials |
 |
|
|
Best Sellers |
|
|
|
Reviews & Testimonials |
|
|
 |
 |
|
Links |
|
|
|
Articles |
|
|
|
| Ordering |
|
FrequentlyAsked Questions on Ordering
|
 |
Can I just email you our order?
Can I just email you our order?
Do You Offer Printing Terms Or Credit?Do You Offer Printing Terms Or Credit?How do I re-print my order?I'm having trouble uploading my digital files. What do I do?What if the size I want printed is not listed as a product?Will I Receive An Invoice?Can I Cancel My Order?
Can I just email you our order?
We will only accept your order over email if you are having problems with the online store and you have contacted our Customer Service department for help. We can not guarantee turnaround on orders that have not been placed through the online system.
You can also call us at 305-264-5478 to place your order by phone.
[Back To Top]
Can I just email you our order?
We will only accept your order over email if you are having problems with the online store and you have contacted our Customer Service department for help. We can not guarantee turnaround on orders that have not been placed through the online system.
You can also call us at 305-264-5478 to place your order by phone.
[Back To Top]
Do You Offer Printing Terms Or Credit?
Due to the massive amount of throughput and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers.
We accept certified checks, money order, Visa, MasterCard, and American Express, Paypal
If you would like to pay using a Wire Transfer, please contact us by phone.
[Back To Top]
Do You Offer Printing Terms Or Credit?
Due to the massive amount of throughput and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers.
We accept certified checks, money order, Visa, MasterCard, and American Express, Paypal
If you would like to pay using a Wire Transfer, please contact us by phone.
[Back To Top]
How do I re-print my order?
In order to re-print a previous order you must submit the job through our online system again. Unless we have designed your artwork, We do not archive files any longer than it takes to print them so please save your work.
[Back To Top]
I'm having trouble uploading my digital files. What do I do?
Some internet browsers do not support our upload script. If this is the case with your order, you can email your order to artwork@geografixx.net. Be sure you put your order number in the subject line to ensure that your order is printed correctly. If your file is too large to send via email, you can FTP your files directly onto our FTP Server. In either case, please call us so that a customer service representative can go over both of these options with you. We'll help you decide on the best course of action to get your order processed efficiently as well as provide you with additional FTP information should you decide to go that route.
[Back To Top]
What if the size I want printed is not listed as a product?
If you do not see the size you wish to print as a product, you will have to pick the smallest product that your job fits into. For example, if you would like to print a 4 x 7 you will need to pick the 5 x 7 product. Please make sure that you pick the correct size as an error will delay your job. Give our Customer Service department a call if you have any questions.
[Back To Top]
Will I Receive An Invoice?
By placing an order on our website, the system will send you an invoice to your email confirming your order. Alternatively, you can view your invoices by logging in to your account and viewing your previously placed orders.
[Back To Top]
Can I Cancel My Order?
To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it can not be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it.
No refunds are available on orders unless no files have been prepared. If the order has not been processed, there is no fee for cancellation. However, If an order is cancelled after we have already pre-flighted your files for print, and it has not been placed on a run, an $120 fee will be charged regardless of the size of your order.
If you need to cancel an order you have placed, you must call and speak to a Geografixx.com representative to avoid ANY costs other than the above processing fees.
An Email DOES NOT constitute cancellation under any conditions.
[Back To Top]
|
|
|
|
